WHAT IS YOUR RETURN POLICY?
- We guarantee our merchandise to be free of manufacturing defects. If an item you have received is defective, we will be glad to assist you with processing a refund. For help with processing your return, please contact our Customer Service team – (MY) +60 12 2117320 / Email: firstname.lastname@example.org.
- Please be sure to check the fit and sizing of your product before removing tags. Products returned must have all original tags attached.
- Unwashed, unworn, unused merchandise may be returned within 30 days after receipt of product for refund (receipt date of products is determined based on tracking provided by shipping carrier)
- Born On Tuesday SDN BHD (1216699T) will not accept merchandise after 30 days.
- Product must be returned within 14 days once the Return Notification (RN) is approved, and must be returned in original packaging with tags.
- Shipping charges will only be refunded if the item you have received is incorrect or damaged.
- Refund value is determined by the last retail price of the item.
- All merchandise sold on sale is final sale, and cannot be returned unless item received is damaged or incorrect.
- Returns will only be accepted with an RN form.
- We do not accept returns or offer refunds on gift certificates (gift certificates do not have a cash value).
- If the item you ordered becomes defective from wear and use, please contact – Product / Warranty Support team - (MY) +60 12 2117320 / Email: email@example.com.