Shipping, Delivery and Return Policy
SHIPPPING AND DELIVERY
SHIPPING within West Malaysia
Orders will generally be processed within one (1) – two (2) business days after receipt of payment and depending on availability of goods.
Products: All orders with MOTOCYCLING products require 3-7 business days to process, regardless of shipping method selected.
Shipping Method
Standard (for available goods)
Purchase < RM500
Purchase > RM500
Postponed (available at oversea warehouse)
Purchase < RM500
Purchase > RM500
Pre-Order (available at Factory)
Purchase < RM500
Purchase > RM500
Flat Rate Cost
RM30.00
RM 0.00
RM30.00
RM 0.00
RM30.00
RM 0.00
Est. Processing Time
1 – 2 business day
1 – 2 business day
1 – 2 business day
1 – 2 business day
1 – 2 business day
1 – 2 business day
Est. Delivery Time
2 – 5 days
2 – 5 days
14 – 21 days
14 – 21 days
45 – 60 days
45 – 60 days
For consumer protection, all orders are subject to review. On occasion, this may extend the processing time of your order. For questions regarding order, please call – (MY) +60 12 2117320 / Email: info@bornontuesday.com.
INTERNATIONAL SHIPPING (ONLY SELECT COUNTRIES ELIGIBLE)
Shipping Method
Standard < RM1000(South East Asia)
Standard > RM1000(South East Asia)
Flat Rate Cost
RM100.00
RM 0.00
Est. Processing Time
1 – 2 business day
1 – 2 business day
Est. Delivery Time
10 – 15 days
10 – 15 days
Estimated delivery times are subject for location of availability as well as review, as per domestic deliveries above. Shipments outside of the Malaysia may be subject to import taxes, fees, tariffs, and customs. Note: International taxes, fees, tariffs, and customs are not included in your order total. Your local post office and/or customs office, as case might be, will require payment of taxes and customs fees to be paid upon delivery of shipment. Recipient is responsible for all related tax, fees, tariffs, and customs. Duties and taxes vary by country. Please contact your customs office and/or local post office for more information.
Products: All orders with MOTOCYCLING products require an additional 3-7 business days to process, regardless of shipping method selected.
*NOTE: Estimated delivery time does not include duration of customs hold. Depending on the duration needed to clear customs clearance, actual delivery time can be extended to 30 days. For more information, please contact your local customs office.
Refused Shipments: If you refuse shipment of your order, you will be responsible for the original shipping costs, as well as any duties, taxes and/or customs charges that were incurred upon shipping the package. These expenses will be deducted from your order refund.
RETURN POLICY
WHAT IS YOUR RETURN POLICY?
We guarantee our merchandise to be free of manufacturing defects. If an item you have received is defective, we will be glad to assist you with processing a refund. For help with processing your return, please contact our Customer Service team – (MY) +60 12 2117320 / Email: info@bornontuesday.com.
- Please be sure to check the fit and sizing of your product before removing tags. Products returned must have all original tags attached.
- Unwashed, unworn, unused merchandise may be returned within 30 days after receipt of product for refund (receipt date of products is determined based on tracking provided by shipping carrier)
- Born On Tuesday SDN BHD (1216699T) will not accept merchandise after 30 days.
- Product must be returned within 14 days once the Return Notification (RN) is approved, and must be returned in original packaging with tags.
- Shipping charges will only be refunded if the item you have received is incorrect or damaged.
- Refund value is determined by the last retail price of the item.
- All merchandise sold on sale is final sale, and cannot be returned unless item received is damaged or incorrect.
- Returns will only be accepted with an RN form.
- We do not accept returns or offer refunds on gift certificates (gift certificates do not have a cash value).
- If the item you ordered becomes defective from wear and use, please contact – Product / Warranty Support team – (MY) +60 12 2117320 / Email: info@bornontuesday.com.
CAN I RETURN AN PRODUCT THAT I ORDERED FROM ANOTHER RETAILER?
We do not accept returns on products that were not purchased from the bornontuesday.com website. If you ordered a product from another retailer, for further details, you may contact our Product / Warranty Support team – (MY) +60 12 2117320 / Email: info@bornontuesday.com.
WHERE DO I SHIP MY RETURN?
If you would like to make a return, please contact Customer Service to request an RN form. The return address, along with directions, will be provided with the RN form upon issuance. Please include the RN form within the returned shipment. Returns will only be accepted with an RN form. To request an RN form, please contact – (MY) +60 12 2117320 / Email: info@bornontuesday.com
HOW DO I SHIP MY RETURN?
Pack and seal your box securely, in the original packaging if possible. For boots and shoe returns, place the shoe box inside a shipping box. To ensure that your return package arrives to our warehouse successfully, Born On Tuesday SDN BHD suggests shipping your return package with a tracking number. Packages must be returned prepaid.
WHEN WILL MY CREDIT CARD BE REFUNDED?
Once Born On Tuesday SDN BHD receives your returned merchandise, your refund will be processed within 14 business days. If there is a refund due, a credit will be issued in the original form of payment. The credit may not show up until your credit card’s next monthly billing cycle. You will be notified via e-mail when this transaction has taken place. Please note that your banking institution may require additional days to process and post this transaction to your account.